OnePlus to deliver world class customer service through the ‘Promise of 5’

Promise of 5

OnePlus today released an educative video ‘Promise of 5’  which details out the customer service philosophy and offerings from the brand.

  1. Convenience- OnePlus users enjoy a guaranteed 1 hour quick repair at any of the exclusive service centers as well as a free pick up and drop service across 10 cities, keeping in mind that customers often follow busy schedules. As per actual repair history during Jan-May 2017 at OnePlus exclusive service centers, one hour quick repair service registered 90% success rate.
  2. Transparency- At OnePlus honesty is valued above anything else and therefore any OnePlus owners can check the cost of spare parts on our website and the OnePlus Care service app gives them quotes even before the service process begins.
  3. Experience- Located in high street areas and malls, OnePlus exclusive service centers have been designed to offer a world class experience with friendly service managers and OnePlus engineers who have in-depth product knowledge.
  4. Empowerment-OnePlus users pride themselves on being tech savvy and so we have multiple easy options to get in touch with OnePlus-be it multilingual remote support through Live Chat, Email, Phone or raising a ticket on the website.
  5. Trust- OnePlus has worked hard to set benchmarks and worked even harder to surpass them. OnePlus community recognizes these efforts to deliver a seamless ownership experience and they have rewarded OnePlus with 86 % customer satisfaction score and 74% net promoter score, which is the highest in the industry and even globally, India has one of the highest NPS and Customer satisfaction scores for OnePlus.

 

Bhupesh Chandrawanshi
Bhupesh Chandrawanshi
Bhupesh loves to write about Technology, Apps, and Smartphones. He’s a Physics graduate and avid football fan. When not working, you can find him traveling, capturing photos and reading books.

Latest articles

Video
Video thumbnail
Bold in Orange: CMF Neckband Pro Unboxing & Impressions
06:25
Video thumbnail
Orange You Curious? Unboxing and Reviewing the CMF Ear Buds in Tangy Orange
08:19
Video thumbnail
The Apex of Wireless Earbuds: Sony WF-1000XM5 Earbuds Review
08:01
Video thumbnail
Lenovo's Latest Marvel: Tab P12 - Unboxing and Feature Showcase
13:36
Video thumbnail
First Look at Tecno POP 8 (Mystery White) : Unboxing & Impressions | Best Budget Smartphone?
11:36
Video thumbnail
First Look at Titan Smart Traveller: Unboxing and Quick Review
15:44
Video thumbnail
First Peek: Crossbeats Ignite Nexus Smartwatch Unboxing Adventure | Smartwatch with ChatGPT
18:53
Video thumbnail
Lenovo Tab M9 Unboxing & Review: Your Perfect Budget Tablet?
13:16
Video thumbnail
The Ultimate Blend of Style and Substance: Lenovo Yoga 7i (14IRL8) Review
10:24
Video thumbnail
Unveiling the Crossbeats Aura: A First Look and Initial Experience | Best Smartwatch Under 3500?
12:44
Video thumbnail
Tecno POVA 5 Pro 5G: Pushing Boundaries - Comprehensive Review
18:24
Video thumbnail
Sony LinkBuds S (Earth Blue): Elevating Your Audio Experience with 5 Cutting-Edge Features
10:16
Video thumbnail
AceFast Crystal (2) T8 Unboxing: Stylish Design Meets Exceptional Sound - Review | TWS under 6000
09:11
Video thumbnail
Sleek Sophistication: Discovering the Power of the ASUS ZenBook S13 OLED
11:30
Video thumbnail
Experience Audio Freedom: Fastrack FPods FZ100 Unboxing and Features Demystified
07:10
Video thumbnail
Fastrack Revoltt FR1 Pro: Unboxing, Features, and Hands-On BT Calling Demo
15:09
Video thumbnail
Unveiling the Powerhouse: ASUS Vivobook S15 OLED (S5504) - Features & Gaming Showcase
12:20
Video thumbnail
Sunbird Messaging App: iMessage Setup and Live Demo for Android Smartphone Users
10:38
Video thumbnail
Affordable Audio Excellence: Sony WH-CH520 Headphones Under Rs. 5000 - One-Month Review
07:36
Video thumbnail
Nokia C22: Budget-Friendly Brilliance - Discover Its Top 5 Features
12:01

Related articles

Leave a reply

Please enter your comment!
Please enter your name here